Once the package has left Ida Red and is in the hands of the shipping carrier, we are not responsible for delivery delays due to COVID-related resource shortages or any other reason within USPS and Fedex. You may look to them for more specific updates. We apologize for any delays, and appreciate your patience at this time, but please understand that their delays are beyond our control. 

 

RETURN POLICY

Last updated September 10, 2020

Thank you for your purchase. We hope you love your new goodies! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of when your package arrived. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] or call (918) 398-6700. Unless instructed otherwise, please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Ida Red General Store
Attn: Returns
208 N Main St
Tulsa, OK 74103
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

Please note any sale items as well as face masks cannot be returned or exchanged as they are considered FINAL SALE items.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

918-398-6700

[email protected] 

This return policy was created using Termly’s Return and Refund Policy Generator.